Frequently Asked Questions
Q. Are you Bonded and Insured?
Yes we are fully bonded and insured for your protection and peace of mind.
Q. How will you access my home?
There are many different ways we can access your home:
- You can issue us a key.
- You can give us the code to the garage
- You can meet us at your house the day of your service and let us in.
Q. If I issue you a key, how do you keep it safe?
All of our keys are numbered, labeled, and kept securely locked in our office until the day of your scheduled cleaning. If we ever were to lose your key, we would have your locks re-keyed at our expense.
Q. Do I need to provide any supplies?
We provide our own All Natural products and vacuum cleaners. All you need to provide is trash liners!
Q. How do you determine your rates?
Some cleaning companies charge hourly. This is a disadvantage for you because you never know how much you will be charged and sometimes the cleaners have to leave before they are finished to stay with in you cleaning budget. At Aloha All Natural Cleaning Services we charge by the job, not by the hour. This allows us to spend as much time in your home as necessary to ensure that the job is done! Give us a call today to schedule an in home estimate or fill out our online quote form, and we will gladly work with you to create a service plan that meets your needs and budget.
Q. How and when do I pay for cleaning services?
Payment is due at the time of service. We accept cash, check, and credit card payment. We do not accept post-dated checks. Please leave your payment in a sealed envelope on the kitchen counter the day of your service. There is a $25 fee for all returned checks. If you prefer to pay by credit card, you may do so online with pay pal! Just go to the make a payment section of our website.
Q. What if I need to cancel my scheduled service?
We ask that you please provide at lease 24 hours notice for all cancelled appointments. Once we take reservations, we hold that time slot open for you and we turn away potential clients in order to ensure your timeframe. Because of this we require that all cancellations be made at least 24 hours prior to your scheduled cleaning time or a cancellation fee of $35 will be charged. Exceptions to this policy will of course be made for emergency situations.
Q. What if I am unhappy?
At Aloha All Natural Cleaning Services you service is guaranteed. If for any reason you are displeased with your service, just let us know within 24 hours and we will gladly return and re-clean the area that you are dissatisfied with at no additional cost to you.
Q. Do you offer gift certificates?
We do! Give the gift of cleanliness. Click here for more information.